Privacy Policy

1.1 Information You Provide to Us

When you register an account or use our services, we may collect the following:

• Full name
• Email address
• Phone number
• Country of residence
• Shipment details including item descriptions, estimated weight, and special instructions
• Any other information you voluntarily provide when contacting us

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on the website
• Referring website or source
• Device type and operating system

This information is collected through standard web technologies and is used to improve our website performance and user experience.

We use the information we collect for the following purposes:

• To create and manage your account
• To process and fulfill your shipment requests
• To send you shipment status notifications via email
• To send you SMS notifications if you have opted in
• To respond to your inquiries and provide customer support
• To communicate shipment costs and payment instructions
• To improve and maintain our website and services
• To comply with applicable legal obligations

If you opt in to SMS notifications during registration, you consent to receive text messages from Aaero Xpress regarding your shipment status, including dispatch confirmations and arrival notices. Message frequency depends on shipment activity. Message and data rates may apply.

You may opt out at any time by replying STOP to any SMS message we send you. After opting out, you will no longer receive SMS messages from us, though you will continue to receive email notifications.

For help, reply HELP to any of our SMS messages or contact us at [email protected].

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With our agents and staff (both US-based and Ghana-based) who need access to process and deliver your shipment
• With third-party service providers who assist us in operating our website or delivering our services, such as email and SMS providers, under strict confidentiality obligations
• With customs authorities or government bodies as required by law
• In response to a valid legal request, court order, or law enforcement inquiry
• In connection with a merger, acquisition, or sale of our business assets, in which case you will be notified

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain information as required by law or for legitimate business purposes such as resolving disputes, enforcing agreements, or maintaining records of completed transactions.

You may request deletion of your account and associated data at any time by contacting us at [email protected]. We will process your request within a reasonable time, subject to any legal retention obligations.

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, access controls, and encrypted communications where applicable.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to withdraw consent for SMS notifications at any time
• The right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at [email protected].

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us recognize you on return visits and understand how you use our website. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child under 18 without parental consent, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: